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IAOP's Knowledge Center, Firmbuilder.com®, provides the information outsourcing professionals need to be successful in their jobs. With new articles loaded regularly, Firmbuilder takes the hassle out of finding documentation that will help you and your firm design, implement and manage simple or complex outsourcing engagements. As IAOP continues to build the future of outsourcing as a profession and as an industry, the information contained in Firmbuilder will directly impact the programs you have in place right now. Using the Advanced Search option will optimize your search on hundreds of articles in IAOP's archives.


Firmbuilder Quick Links
  • The 2008 Outsourcing World Summit Presentations
  • Outsourcing Insights
  • Chapter Meeting Presentations
  • IAOP Code of Ethics - 2008

    IAOP Professional Members can also tap the collective knowledge of their colleagues around the world by emailing The IAOP Network. If you are not already a member, Join Today!


  • Knowledge Center Lead Articles Public Guest Member/Paid
    The Maturity Curve of Testing Services

    In the product development life cycle, the quality of a product is measured and ensured through testing. Testing is a very critical phase in the product development life cycle, ensuring the future of its release in the market. This paper examines the way testing practice organically matures in an organization. An understanding of the natural growth helps an organization baseline understand its current status. It can then plan and strive to skip over certain steps to reach the desired maturity level.

    Going Global - And Beyond: Building a Shared Service Strategy into Competitve Advantage

    P&G's creation of global shared services center and using outsourcing to leverage it.

    Outsourcing Professional Body of Knowledge (OPBOK)  

    A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.

    Career Mapping for Outsourcing Professionals - Phase I

    What does an outsourcing professional's career path look like? What are the skills, knowledge, and capabilities required for success? A special study group at IAOP is working to answer these and many other questions about our profession. Read their Phase I report now.

    Outsourcing and Change Impact  - a view from Applied Materials

    Managing organization change post outsourcing is critical to the success of outsourcing and the results companies can expect from outsourcing. This article presents views of one company's experiences.

    Certified Outsourcing Professional (COP) Master Class

    The Certified Outsourcing Professional (COP) Master Class is an in-depth learning experience taught by outsourcing professionals for outsourcing professionals.

    Certified Outsourcing Professional (COP)

    Professional certification is transforming the outsourcing industry by setting the standard for excellence and achievement.


    Career Mapping Phase II White Paper  
    This report describes the skills, knowledge and experiences, and capabilities required for success in a career in outsourcing. It is the second deliverable of an ongoing program mapping the outsourcing professional career. Building on results from earlier work, these Phase II results delve deeper into career mapping, examining how organizations deploy outsourcing professionals, how many they have, as well as some of the models out in the marketplace.

    Most Popular

    1. The 2008 Global Outsourcing 100

    2. Outsourcing Insights

    3. Outsourcing Professional Body of Knowledge (OPBOK)  

    4. A Decade of Outsourcing Evolution

    5. Managing a Talent Pool Spoilt for Choice - Attracting, Growing and Retaining Staff in China

    6. The Making of a Mega-Deal - Multi Process BPO

    7. An Innovative Process Approach to Global Corporate Real Estate

    8. Ten Years of Outsourcing Practice: Tactical, Strategic, and Transformational

    9. Global Operating Model Version 2.0... Capturing Strategic Benefits in a "Flat" World.

    10. Predictions for Top Outsourcing Trends for 2008


    Knowledge Center By Category Public Guest Member/Paid
    What's New In Outsourcing? »Leading an Outsourcing Program »Selecting Offshore Destinations »For Providers... Building for Success »
    What are the Top Areas for Outsourcing? »What are the Top Industries for Outsourcing? »From the Archives... Outsourcing Case Studies »
    From the Archives... Outsourcing Research »From the Archives... Ideas That Continue to Shape Outsourcing Today! »From the Archives... Outsourcing World Summit Proceedings »



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