Certified Outsourcing Professional^® (COP) Master Class

A Comprehensive Learning Experience for Improved Outsourcing Outcomes

COP Application  ▪  COP Master Class  ▪  COP Corporate Programs

COP Bridge Program  ▪  COP Study Aids  ▪  COP Recertification ▪  COP Directory

Outsourcing Professional Course Catalog (OPCC)  ▪  Governance Workshop

The Certified Outsourcing Professional (COP) Master Class is an integral part of the Certified Outsourcing Professional (COP) program. It provides outsourcing professionals — whether they work as customers, providers or advisors — with an intensive learning experience on the state-of-the-art, end-to-end process for outsourcing success. Individuals who complete the course will not only earn 75 points toward their COP designation, but also will immediately be able to improve outsourcing outcomes at the organizations with which they work.

The class is organized with four teaching components — core content, group discussions and activities, expert insight, and applying content, and is designed to engage course participants and connect with three primary learning preferences: auditory, visual, and kinesthetic. The COP Master Class curriculum is composed of the 10 standard categories, 54 specific standards, and 106 elements of the standards.

The COP Master Class Offers

1) A comprehensive learning experience that prepares an individual to successfully lead most outsourcing initiatives

2) The opportunity to work with seasoned veterans to develop a customized outsourcing project plan for an actual project

3) State-of-the-art insights into the latest industry and deal trends

4) Extensive networking opportunities with professionals from a wide range of industries and professional disciplines
5) 75 points toward achieving COP status

6) The opportunity to synthesize the latest management thinking on outsourcing into actionable project steps

7) Insights gained from hundreds of actual engagements at companies from all around the world

8) Comprehensive coverage of the Outsourcing Professional Body of Knowledge (OPBOK)

9) Step-by-step coverage of the Outsourcing Professional Standards

10) Expert guidance from faculty who are themselves COPs, as well as invited expert practitioners currently working in the field

DOWNLOAD COP MASTER CLASS OUTLINE

  
What Master Class Attendees are Saying:

"The standardization and structure that IAOP has created and presented this week is just what this industry needs. Get on board or you're going to get left behind."

—Ramiza Sipilovic, Manager, Customer Service International Service Network Partners, American Express

"The presentation on transition was the best I've ever seen."

—Mauricio Velasquez, Managed Services Principal, Hewlett Packard Colombia

"This class has been incredible. My only suggestion would be to make it longer so we can further tap the knowledge and expertise of the instructors, guest speakers and fellow classmates!"

—Lissy Martinez, Senior Regional Manager, American Express

                    

*IAOP Corporate Members can save an additional $500 off the Professional Member price! To learn how, contact your account executive or email sales@outsourcingprofessional.org.

REGISTER FOR BUNDLE PACKAGE INCLUDES: COP Master Class, Governance Workshop and online Exam Prep

All global COP Master Classes are taught in English. Attendance is limited to 20 students per class.

Faculty vary by class offering and include:  

Darren M. Dasburg, COP, P.E., MBA, Managing Partner, Cinteger LLC & IAOP Authorized Trainer
Jagdish  Dalal, COP and IAOP’s Managing Director of Thought Leadership & IAOP Authorized Trainer

Eus Pontenagel, COP and Principal Consultant, International Business Development at Quint Wellington Redwood & IAOP Authorized Trainer
Bobby Varanasi, COP, Chairman & CEO, Matryzel Consulting & IAOP Authorized Trainer
Sidney Yuen, COP, Head, Asia Pacific, Convergys Corporation & IAOP Authorized Trainer
Giovanni Vaia, PhD, COP, Researcher, University of Salerno & IAOP Authorized Trainer

Lisa Sadlik, COP, Associate, JDalal Associates & IAOP Authorized Trainer

Jeff Perdue, COP, Associate Director, Carnegie Mellon University & IAOP Authorized Trainer

Rick Ostrander, COP, Consultant, JDalal Associates & IAOP Authorized Trainer

Ing. Wijnand Kamerling, COP,Consultant, Quint Wellington Redwood & IAOP Authorized Trainer
Sonia Garcia, Consultant, Quint Wellington Redwood & IAOP Authorized Trainer
Ron Broeren, Consultant, Quint Wellington Redwood & IAOP Authorized Trainer

Guest lecturers from some of the world’s most successful customer and advisory firms, such as American Express, Bell Canada, Booz Allen Hamilton, CBRE, Kirkland & Ellis, Neo Advisory, PwC and Procter & Gamble present their real world experiences.

Questions? Please contact Professional Development Coordinator Courtney Giardina by email or by phone at +1.845.452.0600 ext. 123.