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Knowledge Center » From the Archives... Outsourcing Case Studies
The Making of a Mega-Deal - Multi Process BPO
By: EquaTerra
The process by which a customer develops, engages the market, and ultimately does, or does not, close a mega-deal is extraordinarily complex and challenging. It goes without saying that no service provider can successfully win a mega outsourcing contract without first having a clear understanding of how these decisions evolve and are ultimately made. From the customer's operating floor to its boardroom, Ron Walker, Vice President of Business Development for Equa Terra, an outsourcing and insourcing advisory firm, shares insights from the work his firm has done with its clients, along with some of the tools and techniques it takes for providers to make a mega-deal a reality. For the full article, click on the download button above.
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