Outsourcing Professional Body of Knowledge (OPBOK) 
A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.
Outsourcing and the New Global Economy 
Executives around the world are trying to map new strategies for their companies in a period of unprecedented turmoil. Changes on Wall Street, Main Street and Pennsylvania Avenue are shaping the future of outsourcing as a management practice, profession and industry.
Socially Responsible Outsourcing: Promoting Equal Access to Opportunity in Low-Income Regions 
This session from The 2009 Asia-Pacific Outsourcing Summit highlights a new approach to business process and IT outsourcing, and is focused on creating opportunities for marginalized people in some of the world’s poorest regions.
A Balanced Talent Portfolio
A Talent Portfolio could be defined as an appropriate mix of or collection of talent resources leveraged by a corporation or entity. The talent resources in the portfolio could include local or non-local employees, on-site and off-site temporary workers and/or independent or vendor managed consultants; or any other resource that may add value or risk to the corporation’s talent valuation. In this presentation, as seen at the July 18, 2008 meeting of IAOP's Global Human Capital Chapter, Lori Blackman of DNL Global, and Julia Santos of Johnson & Johnson, discuss talent portfolio management.
Closing the Value Gap Between Outsourcing Clients and Providers
There is a major gap between outsourcing clients and providers when it comes to projecting and then measuring the vaue created through outsourcing. Read IAOP's groundbreaking study to find out why the outsourcing industry needs Dr. Phil.
Measures of Alliance Success: A Study of Outsourcing Professionals in the United States
Outsourcing success depends on creating a symbiotic environment between the outsourcer and the provider.
The Management Science of Outsourcing
Outsourcing is increasingly recognized by businesses, universities and economists worldwide as a new management science. It is not only dramatically reducing business costs, but is spurring innovation and economic activity around the globe. Jag Dalal explores what this means for outsourcing professionals and the business in which they work.
The Maturity Curve of Testing Services
In the product development life cycle, the quality of a product is measured and ensured through testing. Testing is a very critical phase in the product development life cycle, ensuring the future of its release in the market.
This paper examines the way testing practice organically matures in an organization. An understanding of the natural growth helps an organization baseline understand its current status.
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| Career Mapping for Outsourcing Professionals - Phase I
What does an outsourcing professional's career path look like? What are the skills, knowledge, and capabilities required for success? A special study group at IAOP is working to answer these and many other questions about our profession. Read their Phase I report now.
Career Mapping Phase II White Paper
This report describes the skills, knowledge and experiences, and capabilities required for success in a career in outsourcing. It is the second deliverable of an ongoing program mapping the outsourcing professional career.
Long Distance Innovation: Overcoming the Hurdles to Value Creation in Global Relationships
As traditional U.S. and European providers deepen their presence in India and China, and as the more traditional offshore providers expand their footprints around the globe, the distinction between “outsourcing” and “offshoring” seems to be a thing of the past. What does that mean for retained organizations and how they must be prepared to manage outsourcing relationships from both near and far? What are (or should) providers be doing to help manage relationships across great distances and across differences in culture and time zones? More...
Human Capital and Outsourcing: Economic Changes Heighten Human Resource Priorities
Economic challenges heighten the focus on trained professionals and established processes to ensure successful outsourcing relationships.
The Outsourcing Professional - Career Mapping
IAOP's Career Mapping Initiative (developed in association with neoIT and DNL Global) will, among other things, enable individuals and organizations to assess the key skills required for success as an outsourcing professional.
COP Program and Professional Training
Professional certification is transforming the outsourcing industry by setting the standard for excellence and achievement.
Impact of Economy on Outsourcing
Despite Washington’s denial of the “R” word, clearly the economy is in a negative growth situation. What does this mean for outsourcing?
Going Global - And Beyond: Building a Shared Service Strategy into Competitve Advantage
P&G's creation of global shared services center and using outsourcing to leverage it.
Navigating the U.S. Outsourcing Market Over the Next 12 Months
As presented at the IAOP Beijing Chapter Launch on June 17, 2008, Michael Corbett of IAOP discusses navigation of the U.S. outsourcing market over the next 12 months.
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2009 IAOP Salary Survey Results
From August through October 2008, the International Association of Outsourcing Professionals (IAOP), in conjunction with the Human Capital Institute (HCI), conducted a series of surveys designed to understand the number and compensation levels for outsourcing professionals working in organizations around the world.
Outsourcing professionals are those individuals whose primary job responsibilities involve the design, implementation, and management of outsourcing relationships, whether they do this as a customer (buyer), provider (vendor), or advisor (consultant, attorney, analyst, etc.) The participants fairly represent these segments of the industry.
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IAOP's Knowledge Center, Firmbuilder.com®, provides the information outsourcing professionals need to be successful in their jobs. With new articles loaded regularly, Firmbuilder takes the hassle out of finding documentation that will help you and your organization design, implement and manage simple or complex outsourcing engagements. Check out the latest additions below! 