From the desk of IAOP Chairman, Mike Corbett

Michael Corbett

Chairman, IAOP

In today’s uncertain global economy the basics of sound business remain the same:

· Relationships are at the core of everything we do;

· Talent is king; and

· Innovation, continuous improvement, and efficiency are a never-ending quest.

And for our profession, we can count on a simple truth: organizations will outsource more tomorrow than they do today! That’s why participation in IAOP, the only global association of outsourcing professionals for outsourcing professionals, is more important today than ever before.

As you read this week’s What’s Happening at IAOP, you’ll note that every program has a single purpose in mind — helping you deliver better outsourcing outcomes for your company.

· Welcome New Members • Conferences & Events · Chapter News · Certification & Training ·

· The Global Outsourcing 100 · Membership · Items of Interest ·

Welcome New Members

IAOP is pleased to welcome new corporate and professional members from:

Bally Technologies, C&C Tecnologia Ltda., ETU International Aviation Outsourcing, GFI Solutions, and TRG Customer Solutions.

Welcome and congratulations!

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CONFERENCES & EVENTS

IAOP conferences are world-renowned for the quality of their programs, participants, and delivery. Investing in yourself and developing your professional network are some of the most important things you can do to improve outsourcing outcomes for your company. 

The IAOP’s 2008 Outsourcing Governance Forum

Just 3 Weeks Away!Reserve Your Seat Today

IAOP is pleased to present this first event in its Outsourcing Leadership Series — focused, cost-effective, and in-depth!

Here’s the speaker roster for the upcoming Governance Forum:

Jan Erik Aase, VP, Enterprise Vendor Management, Ameriprise Financial; Ron Barbera, Executive Consultant, IBM; David Barrett, Founder and Chief Executive, PROCURiTAS Limited; Leslie Bleke, Program Manager, Allstate; Michael F. Corbett, Chairman, IAOP; Jagdish R. Dalal, COP, Managing Director, Thought Leadership, IAOP; Maureen Ehrenberg, Principal, Expense Management Solutions; Sara Parker Enlow, Principal, Vantage Partners; Danny Ertel, COP, Partner, Vantage Partners and Chair, IAOP Governance Chapter; Krishnan Ethirajan, Director, PricewaterhouseCoopers; Beena George, Ph. D., Assistant Professor, Cameron School of Business, University of St. Thomas; Nancy Gustine, Director of eBusiness, The Williams Companies; Neil S. Hirshman, COP, Partner, Kirkland & Ellis, and Chair, IAOP’s Chicago Chapter; David Irwin, VP and General Manager, Fiserv; Lisa Kreeger, MBA, Ph.D., Organizational Relations & Exchange Researcher, IBM Research; Christopher Long, Director, Outsourced Operations, Blue Shield of California; Tom Mischka, Director, FSO Strategic Initiatives, Thrivent Financial; Bradford Newton, Director, PricewaterhouseCoopers; and Atul Vashistha, COP, CEO, neoGroup.

Click here to join these speakers and colleagues from around the world and save $200, plus receive a $50 gift card! Or register 2 delegates and get 1 free! (A savings of more than $1,000). Click here for more information.

The 2008 European Outsourcing Summit is Fast Approaching!

Showcase session – not to be missed!

Based on a unique database of over 900 corporations and covering over 2,700 discrete outsourcing-offshoring process and functional implementations,Arie Lewin, professor, director CIBER, and editor in chief JIBS, Duke University, Fuqua School of Business; Jeff Russell, project director, Duke University, Fuqua School of Business; and Joan Enric Ricart, professor of strategic management and economics, IESE Business School, University of Navarra, examine emerging trends and explore international comparisons of companies across Australia, Belgium, France, Germany, Italy, the Netherlands, Scandinavia, Spain and the UK.

To hear their findings and join colleagues from around the globe, register today for the early bird price, and receive a €50 gift card. Please click here for more information. Or register 2 delegates at the early bird price and get 1 free! (A savings of €3,000). Click here for more information.

Exhibiting opportunities are still available; please contact Renée Preston for details.

The 2009 Outsourcing World Summit

IAOP is pleased to announce that Nelson Ferris, director of corporate education, Nike will share his company’s history as a globalization trailblazer and industry redefining powerhouse.

You can reserve your seat now at the special invitation price — a $500 savings — plus receive a $100 gift card! Click here for details. Group discounts are available; please click here for more information. Click here to see who some of the almost 700 participants that took advantage of the ’08 Summit were.

Attention service providers – click here to see how your firm can showcase its services in one of these events:

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CHAPTER NEWS

Fall into some amazing opportunities to enhance your knowledge and build your network!

Upcoming Meetings

San Francisco – August 26 – co-chaired by Kirkland & Ellis LLP and Accenture

Governance webinar – September 4 – chaired by Vantage Partners, LLC

Chicago Chapter meeting at the 2008 Governance Forum – September 9 – chaired by Kirkland & Ellis LLP

Boston – September 10 – chaired by Expense Management Systems

Central America Inaugural meeting – September 10-12 – chaired by Chris Disher & Associates

New York & Global Human Capital Chapter meeting – September 18 – chaired by PA Consulting, DNL Global and Johnson & Johnson

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CERTIFICATION & TRAINING

IAOP’s Certified Outsourcing Professional (COP) designation is the globally-recognized standard of excellence for professionals in our field. Certified Outsourcing Professionals create better outsourcing outcomes and command greater respect and recognition within their companies.

COP Preparation Class

Find out what it takes to become a COP. By participating in a complimentary COP Prep Class webinar, you will learn the steps required for becoming a Certified Outsourcing Professional (COP). The next free, online class is being held August 22 — sign up today!

Not available at that time? Be of part of the COP Prep Class anytime, anywhere, click here.

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Fall Class Line-Up

New Master Class Just Announced: Malaysia: November 17-20, 2008 – Registration will begin shortly!

U.S.: September 29-October 2 – This class will SELL OUT soon. Register now!

Belgium: September 22-25, 2008 – To view the brochure and to register click here.

Madrid: November 17-20, 2008 – Click here to see if this class is right for you.

Outsourcing Governance Workshop – 15 October, Barcelona. Register by September 30 and receive a $100 gift card!

Looking to conserve travel dollars? Contact Kim Maneeley at +1.845.452.0600 ext. 104 or kim.maneeley@outsourcingprofessional.org to learn about online and in-house options.  

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THE GLOBAL OUTSOURCING 100™

The 2008 Global Outsourcing 100 Honors and Highlights

Multi-Year Winners…

These companies have appeared on the Global Outsourcing 100 list each year since its inception in 2006:
 

24/7 CUSTOMER, Accenture, Advanced Technology Services, Amdocs, ARAMARK, Bleum, Cambridge Solutions, Capgemini, Ceridian, CGI Group, Cognizant Technology Solutions, Cross-Tab, Cushman & Wakefield, Datrose, Donlen, Eclipsys, EMCOR Group, Genpact, HCL Technologies, Headstrong, Hewlett-Packard, HOV Services, IBM, IPT, IST Management Services, Johnson Controls, Mastek, MphasiS, NCS, Objectiva Software Solutions, Outsource Partners International, Patni Computer Systems, Sitel, Sodexo, SPi, Summit HR Worldwide, Tech Mahindra, Unisys, vCustomer, Vertex, Wipro Technologies, WNS Global Services, and Zensar Technologies.

New Winners in 2008…

Aditya Birla MinacsAuriga, Beyondsoft (Beijing), Ci&T Software, CompuPacific International, Firstsource Solutions, Freeborders, Hundsun Global, Innodata Isogen, ISS Facility Services, KPN/Getronics, LawScribe, Logica CMG, Luxoft, MERA Networks, Mindcrest, NCR, Symphony House Berhad, and Xerox.

The 2009 Global Outsourcing 100

The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. 

The application process for The 2009 Global Outsourcing 100 will open on September 1. Watch for the announcement here and by e-mail. For more information on how you can apply, contact Pam O’Dell at pam.odell@outsourcingprofessional.org or visit www.globaloutsourcing100.com.

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MEMBERSHIP

Did You Know?

IAOP’s Member Directory is a great way to get connected in your community and in your market space. Are you up to date? Log on to www.outsourcingprofessional.org and check out your profile to ensure that it is an accurate reflection of your current role and specialties.

For help on updating your profile, please contact Jeni Stamas.

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Speaking of the Member Directory – Calling all associate members! We’d like to include you in our Member Directory, as well. Consider joining the hundreds of new outsourcing professionals that have joined IAOP in the last few weeks. Our member benefits are sure to set you on the right track for the year ahead! Contact Beryl Sorensen today.

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ITEMS OF INTEREST

India LPO Summit, September 15-16, 2008, Marriott Eastside, New York City

Click here for more information. 11% discount for IAOP Members who use code “SP1.”

12^th Annual Shared Services Summit, September 22-25, 2008, Caesar’s Palace, Las Vegas, NV

Click here for more information. 20% discount for IAOP Members.

Managing Outsourcing Relationships: Emerging Strategies and New Governance Models, October 10, 2008, University of Salerno, Italy

Click here for more information.

IQPC’s 1^st Legal Outsourcing Conference, October 20-22, 2008, Chicago, IL

Click here for more information.

Forrester’s Service & Sourcing Forum EMEA, October 23-24, 2008, Hilton Tower Bridge, London

Click here for more information.

2nd Annual Smart IT Sourcing 2008:A Frost & Sullivan Executive MindXchange, December 7-10, 2008, Marriott Marco Island Resort, Golf Club & Spa, Marco Island, FL

For more information visit www.frost.com/out. Use OUTIAOP250 to receive a $250 savings.

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