IAOP’s Research Committee

COMMITTEE MEMBERS

Committee Charter

- To conduct and encourage research in the field of outsourcing – processes, trends, and best practices

- Establish benchmarks in various outsourcing disciplines and to observe and report on progress

- To contribute to the credibility of outsourcing as a profession and industry

Chair

Christopher Campbell

Principal

Booz Allen Hamilton

(703)377-7576

campbell_christopher@bah.com

The Research committee sets the research agenda for the association and oversees its development, delivery, and dissemination. Topics to be considered include best practices, industry trends, and performance and professional benchmark data, such as, pricing, service levels, contracting, operational structures, and salaries.

It also undertakes and supports various University- and Research institution-driven surveys and studies and makes the results available to the members through IAOP’s Chapter Network, conferences, and the IAOP Knowledge Center- Firmbuilder.com®.

IAOP Executive Sponsor

Jag Dalal

Managing Director, Thought Leadership, IAOP

845.452.0600 ext. 103

jag.dalal@outsourcingprofessional.org


Executive Advisor

Chris Disher

President

Chris Disher & Assoc.

former Vice President, Booz Allen Hamilton

DisherChris@mac.com



Committee & Sub-Committee  Members

Dean Davison, neoIT; Kurt Kohorst, Safeco Insurance; Zia Qureshi, Business Catalyst International; Theresa Wash, PRG-Schultz

Completed Research

Closing the Value Gap Between Customers and Providers

IAOP’s Research Committee is pleased to share this groundbreaking research completed in 2006. The purpose was to baseline association members on the most important issues facing their organizations and the field of outsourcing at-large.

Three topics were chosen for the initial study:

- Value Capture
- Capabilities, and
- Benchmarking.

These topics were selected based on discussions at local chapter meetings and guidance from the Research Committee and board members. The initial findings have been shared and discussed with leading academics, IAOP committees and its members.

Research Agenda

Leading Outsourcing Indicators

Development and ongoing reporting of key measures of the level of outsourcing taking place, satisfaction, and emerging trends and directions.

Restructuring of Businesses: Post Outsourcing

Anecdotal evidence from our members suggests that the real challenge may not be deciding to outsourcing, putting together the deal, or even managing the relationship once launched.  The real challenge is most often restructuring the overall business to operate effectively in the post-outsourcing environment.

This study examines the scope, impact, and best practices involved in the restructuring of businesses post outsourcing.

Tools: Using Technology to Enhance Outsourcing Outcomes

Tools to help organizations better design, implement, and manage outsourcing relationships are gaining in popularity.  Some are home-grown and others are being developed by a new breed of software developers.

This study examines where we are, and more importantly, where we need to be as a profession in using technology to enhance outsourcing success.