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U.S. Ambassador and Tools Chapter Chair

U.S. Ambassador and Tools Chapter Chair 

Helping Services Firms Get Better At What They Do

Helping Services Firms Get Better At What They Do 

Beijing Chapter Chair

Beijing Chapter Chair 



 



IAOP’s Training & Certification Committee

COMMITTEE CHAIR


Charter

Led by Bill Hefley – an individual with a strong reputation for achieving business results through innovation, collaboration and a focus on people development – IAOP’s Training & Certification Committee takes the lead in identifying the educational needs of members and overseeing the development and delivery of its training programs.

The Training & Certification Committee works with the Outsourcing Standards Board to ensure that IAOP members are properly prepared for initial and ongoing organizational and professional certification.

Committee & Sub-Committee  Members

Vinny Caraballo, COP, Global Targeting Inc.

Rajesh Dhuddu, PMP, COP, AuxiCogent BPO

Rajeev Dua, COP , Sun Microsystem

Metin Fidan, COP, Ernst & Young

Joseph Greco, Cal State Fullerton

Jean Paul Gruau, COP, Orange Business Services

Jean Hansen, COP, Firstsource

Bill Hefley, PhD, COP, ITSqc LLC, Committee Chair

Joe Hogan, COP, Alsbridge

Sami Kannan, COP, CSC

Cheryl Keck, COP, Datrose , Inc.

Nancy Maze, COP, Firstsource

Jeff Perdue, COP, ITSqc LLC

Godfrey Pinto, COP

Eus Pontenagel, COP, Quint Wellington Redwood

Paul Quaglia, COP, Hospira

Cheryl Seely, COP, Thomson Reuters

Gad Selig, PMP, COP, GPS Group

James Shea, COP Cyber Defense Institute

Jane Siegel, COP, ITSqc LLS

Paul Speek, COP, Orange Business Services

Sidney Yuen, COP, HBC


Professionals serving on any of IAOP’s committees or subcommittees earn ten Continuing Education Hours (CEHs) per year towards Certified Outsourcing Professional® (COP) recertification.

CEH-Button_10





Billl_Hefley photo


Bill Hefley, PhD, COP
Partner
ITSqc LLC
 Pittsburgh, PA
bhefley@itsqc.org

 
 

IAOP Executive Sponsor

Jagdish Dalal, COP

Managing Director, Thought Leadership IAOP


Current Initiatives


The Certified Outsourcing Professional (COP) Program

Senior Executive and Outsourcing Practitioner Training











International Association of
Outsourcing Professionals™
Phone: +1.845.452.0600
Fax: +1.845.452.6988
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