IAOP Chapter: Outsourcing Tools & Technology Innovation

Next meeting to be held March 18, 2010

The next virtual meeting of the IAOP Outsourcing Tools & Technology Innovation Chapter co-chaired by Amex, AT&T, BeyondCore, GSOS and Wipro will be held on Thursday, March 18, 2010.

Check back for further details!

IAOP Members: To register for the upcoming meeting, please email our chapter coordinator at amanda.corbett@outsourcingprofessional.org.

If you are not as yet a member of IAOP and would like a guest pass for this meeting, please request a Guest Pass.

IAOP Members: Click here and login to download past meeting presentations for all IAOP chapters.

Meeting held February 2, 2010

A virtual meeting of the IAOP Outsourcing Tools & Technology Innovation Chapter co-chaired by Amex, AT&T, BeyondCore, GSOS and Wipro was held on Tuesday, February 2, 2010.

Agenda

1:00 pm: Welcome

1:10 pm: IAOP Value Framework & Health Check Survey Update

Matt Shocklee, COP, GSOS

● Review of Rationale & Key Elements of the Value Framework

● Update on IAOP Membership use of Value Health Check

● Initial Trends and Key Insights

1:40 pm: ToolsMAP Update

Dr. Beena George, Professor, University of St. Thomas

● Key recommendations from Membership Reviews

● 2010 preliminary plans and feedback

1:55 pm: Review of Chapter Calendar of Events for 1st Half 2010

● Audience Feedback and Poll

2:00 pm: Close Meeting

Virtual meeting held September 24, 2009!

The most recent virtual meeting of the IAOP Outsourcing Tools & Technology Innovation Chapter co-chaired by Amex, AT&T, BeyondCore, GSOS and Wipro was held on Thursday, September 24, from 1:00 to 2:00 pm EDT.

Megan Savage of Sun Microsystems presented "Effective Governance Using Vendor Management Scorecards" in which she will share her organization’s experience implementing a performance management system using contemporary tools and technologies to enable service provider management through dash-boarding and its impact on outsourcing relationship management (ORM).

Brian Goler of oDesk presented “Convergence of Globalization & Web 2.0 – The Democratization of Outsourcing” highlighting how Web 2.0 is enabling outsourcing marketplaces to be constructed providing high levels of work transparency, accountability and collaboration involving small to medium sized service providers addressing the outsourcing needs of businesses of all shapes and sizes around the world.

Webinar held August 25, 2009!

A virtual meeting of the IAOP Outsourcing Tools & Technology Innovation Chapter co-chaired by GSOS, AT&T, BeyondCore, Amex and Wipro was held Tuesday, August 25, from 1:00 to 2:00 pm EDT.

During this meeting, the chapters co-chair’s, Matthew P. Shocklee and Beena George, introduced each of the organizations who have identified a ‘tool’ in the “IAOP ToolsMAP V1” release. Each contributor discussed the features and capabilities of their entry. “IAOP ToolsMAP V1” contributors include: BeyondCore, Enlighta, EquaSiis, Hiperos, IAOP OperatorEvaluator, and Janeeva.

Meeting held July 29, 2009!

A virtual meeting of the IAOP Outsourcing Tools & Technology Innovation Chapter co-chaired by GSOS, AT&T, BeyondCore, Amex and Wipro was held Tuesday, July 29, from 11:00 am to 12:00 pm EDT.

The chapters’ co-chairs and executive advisory committee released the “IAOP ToolsMap V1” during this webinar!

In addition, Steven Parkinson from TMA World provided a presentation entitled "Leveraging Tools & Technologies to Work Effectively Across Cultures." As the outsourcing industry continues to accelerate through globalization of commerce and our economies, many of us find ourselves working in a global workspace, with customers, colleagues, partners and suppliers who have very different values, assumptions and working styles than our own. Through this discussion, we explored how to develop successful and productive relationships in a cross-cultural environment using a unique e-toll for building cultural intelligence, "Country Navigator."

Meeting held May 26, 2009!

A virtual meeting of the IAOP Outsourcing Tools & Technology Innovation Chapter co-chaired by GSOS, AT&T, BeyondCore, Amex and Wipro was held on Tuesday, May 26, 2009.

The chapters’ co-chairs and executive advisory committee (EAC) welcomed your participation at their latest webinar where the IAOP demonstrated the “IAOP Outsourcing Value-Health Check Survey (VHCS)” to members and non-members.  Members who are using the beta version commented on their experience with the tool.  The tool is scheduled to be released June 1.

Meeting held April 21, 2009

The Outsourcing Tools & Technology Innovation Chapter held their a webinar on April 21, 2009.  Professor Tom Kosnik from Stanford University shared enlightening data in a presentation entitled “Research Results on Total Cost of Outsourcing Operations.”

Two teams of graduate students conducted over 100 interviews with executives from top insurance and financial services firms as well as international BPO vendors during a six month period as part of a Global Entrepreneurial Marketing (GEM) class.  Direct cost of Operations (DCO) + Total Cost of Errors (TCE) + Cost of Control (CoC) = Total Cost of Ownership/Outsourcing (TCO).  By reviewing processes using this formula, information was shared that would help you shift your TCE Frontier and increase quality control.  For more in depth information, members may download the full presentation slide deck and view the webinar recording through the Chapter Presentations link in our Knowledge Center. 

Meeting held March 10, 2009

The Outsourcing Tools Chapter held their first webinar of the re-launched chapter, co-chaired by GSOS, AT&T, BeyondCore, Amex and Wipro, on Tuesday, March 10, 2009 from 1:00 - 2:00 pm EST. 

During the first webinar lead co-chair Matt Shocklee introduced the concepts of the chapter and the leadership team with a presentation entitled “Meet the Outsourcing Tools Chapter Leadership Team as they Introduce their Strategic Program: ToolsMAP.”  This strategic program will help providers understand the contemporary needs of IAOP membership for tools including required features and functions, help all IAOP members understand the tools available to optimize outsourcing value and provide the industry with a forum to promote the development of advanced outsourcing tools & technologies.

The Outsourcing Tools Chapter is Re-launched!

The Outsourcing Tools Chapter will be re-launching in 2009!  Chapter Co-Chairs Matthew Shocklee, President & CEO of Global Sourcing Optimization Services (GSOS) LLC, Kathy England, Vice President of AT&T, Inc, and Arijit Sengupta, CEO of Beyond Core, Inc. plan to bring you some phenomenal programs during 2009!

In addition to the chapter’s primary purpose, this chapter will create a forum where members will define the future standards that current and future tools providers should consider when developing future capabilities to address the needs of customers, providers and advisors involved in global outsourcing.

IAOP Members will be able to learn, interact and share stories with users, tools vendors, service providers and other thought leaders in the industry.  In addition, the Chapter will assist in setting guidance and direction for IAOP sponsored Tools Research which will be conducted periodically.

Meeting Held – Tuesday, September 18, 2007

The third meeting of the Outsourcing Tools Chapter took place on Tuesday, September 18, via webinar. Topics covered included:
Building Healthy Relationships Through the Use of Tools

“The Service Provider perspective”

We introduced two service providers who have recognized the value of using tools and technology to foster strong relationships by offering transparency, easy access to information and monitoring the overall performance the engagement.