IAOP Chapter: New England

Meeting held January 28, 2010

A meeting of the IAOP New England Chapter, chaired by Foley & Lardner, John Hancock Financial Services and Insigma HengTian Software Ltd was held on January 28 from 3:30 to 6:30 pm at the Boston University School of Management at 595 Commonwealth Avenue, 4th Floor, Boston, MA.

Agenda

3:30 pm-3:45 pm: Welcome and Introductions
Matt Karlyn, Chapter Chair, Foley & Lardner LLP

3:45 pm-4:00 pm: Case Study: “Putting PR and Social Media to Work to Tell the Outsourcing Story”

Outsourcers can significantly increase their visibility within the IT services/outsourcing community by executing integrated public relations programs blending traditional PR strategies with today’s social media relations opportunities. Topaz Partners, a leader in technology PR and social media, will present a case study on how integrated public relations has successfully generated awareness for one of their outsourcing clients, allowing them to “influence the influencers.” The session will also include a review of PR and social media trends for 2010, providing insights to allow you to take advantage of this valuable communications channel for the outsourcing industry.

Paula Slotkin, Topaz Partners

4:00 pm-4:15 pm: BU/IAOP Collaboration

Kathleen Foley Curley, Research Professor, Boston University School of Management

Elizabeth Nassar, Director of Executive Education, Boston University

4:15 pm-5:15 pm: “Expanding the Sourcing Frontier: Leveraging Knowledge Services in a Global Organization”

As firms are looking to capture meaningful and incremental value from their off-shoring and outsourcing relationships, beyond just cost arbitrage, many are looking for access to “Knowledge Services”. Remotely delivering domain specific knowledge services has increasingly become an accepted practice as sourcing models have matured. However, determining which core processes to outsource and how to align with strategic initiatives without losing control is still a challenge. As the global operating model transforms from a vendors/captives based model to a COEs/Hubs based model, the boundary between the firm and 3rd Party is evolving. This panel will provide insights across the spectrum of knowledge services on how customers are driving more value from hybrid sourcing models and discuss ways that organizations can leverage these opportunities to support their global initiatives.

Moderator: Bob Williams, Chairman, Insigma HengTian Software Ltd.

Panelists will include:

Kleber Gallardo, CEO, Alivia Capital LLC

Elizabeth Grealy, CEO, Grealy Globalization

Ken Miller, Wipro

5:15 pm-5:30 pm: Wrap Up

5:30 pm-6:30 pm: Networking Reception

IAOP Members:  To register for the upcoming meeting, please email our chapter coordinator at amanda.corbett@outsourcingprofessional.org.

If you are not as yet a member of IAOP and would like a guest pass for this meeting, please request a Guest Pass.

IAOP Members: Click here and login to download past meeting presentations for all IAOP chapters.

Meeting held November 19, 2009

A meeting of the IAOP New England Chapter, chaired by Foley & Lardner, was held Thursday, November 19 from 8:30-11:30 a.m. at the offices of Foley & Lardner LLP, 111 Huntington Avenue, 26th Floor, Boston, Massachusetts.

The topic was "Extracting Maximum Value Out of Your Outsourcing Relationships: Strategies, Techniques and Tools." Chapter Chair Matthew Karlyn of Foley & Lardner moderated the meeting. Panelists included Jason Tata of KPMG, Praveen Akella of PwC and Shankar Krishnamony of Wipro Technologies. PwC addressed the topic from the advisor's perspective and Shankar Krishnamony of Wipro Technologies presented the provider's perspective.

Meeting held May 28, 2009

The most recent meeting of the IAOP New England Chapter was held on May 28, 2009 at the offices of the chapter’s new chair, Foley & Lardner.

New chapter chair, Matthew Karlyn of Foley & Lardner, introduced the New England Chapter’s initiatives and plans for 2009, which include meetings in Connecticut and Rhode Island.  Following the introductions, a discussion on the topic of “Outsourcing Strategies During Changing Economic Times” took place.  

In this session, Matt  joined Vicki Cook, Project Director at TPI, Patricia Fisher, CEO of Janus Associates, and other industry experts to discuss the effect of economic instability on outsourcing transactions and what your organization might do to leverage the economic environment to maintain and enhance your company’s outsourcing relationships and create successful outsourcing transactions.  Topics included termination rights, pricing negotiations, data security concerns, lessons learned from Satyam and transition planning.  

Also, Patricia Fisher, CEO of Janus Associates, discussed the “Changing Security Issues Involved in the ARRA (Stimulus) Act and How it Might Affect Outsourcing”.

A networking breakfast hosted by Foley & Lardner and TPI took place between 8:30 to 9:00 a.m.

Meeting held September 10, 2008

The latest meeting of the IAOP Boston Chapter was held on September 10, 2008 from 3:30 to 7 pm (EDT) at the Doubletree Hotel, 5400 Computer Drive, in Westborough, MA 01581.

Chapter Chair, Robert Teplansky of Expense Management Solutions, as he welcomed co-presenters Carl Avola, Global Commodity Manager for Sun Microsystems, and Michele Flynn, President of Expense Management Solutions, who spoke to the topic of “Supplier Relationship Management at Sun Microsystems: New Strategies and New Technologies Power Innovative Approach”. 

Sun Microsystems engaged Expense Management Solutions to assist in the development and implementation of a world class supplier relationship management (SRM) program. The program included appropriate training as well as the development of a community for relationship managers within Sun where they could share knowledge and obtain support, guidance and access to appropriate tools and information.

A networking reception, hosted by Jones Lang LaSalle, was held from 6 – 7 pm.

Meeting held Thursday, June 12, 2008

The IAOP Boston Chapter Chaired by Rob Teplansky of Expense Management Solutions, held its latest meeting on Thursday, June 12, 2008 from 8:30 a.m. to 10:30 a.m. at the offices of Foley & Lardner LLP, 111 Huntington Avenue, 26th floor, Boston.

The program included a presentation on “IP Protection and IT Security for Outsourced Software Services” provided by Bernard (Bud) Mathaisel, former CIO of Walt Disney Company and Ford Motor Company, currently CIO with Achievo.

In addition, a new IAOP research initiative was unveiled that will be tested in Boston before being rolled out globally. This research will take a unique look at the role of geography in the global outsourcing economy. The resulting knowledge will benefit customers, service providers and advisors alike. At the IAOP Boston Chapter, we are excited to lead the way on this initiative!

Introducing the new IAOP Boston Chapter Newsletter

The Boston Chapter introduced a new newsletter in March of 2008. If you didn’t receive a copy and would like to be added to the mailing list, please contact Julie Huson, IAOP Manager of Chapter Operations at julie.huson@outsourcingprofessional.org.

New Monthly IAOP Boston Chapter Poll

Each month, we will publish a short poll, which will take you only a minute or two to complete. The results will be published here the following month and in our monthly newsletter. Help us to demonstrate the vitality of the Boston Chapter and its members through your participation. Click here to participate.

Meeting held Thursday, April 10:

The latest meeting of the IAOP Boston Chapter was held on Thursday, April 10, 2008 from 8:30 a.m. to 10:30 a.m.  This meeting was hosted by Matthew Karlyn of Foley & Lardner LLP and held at their offices: 111 Huntington Avenue, 26th floor, Boston. It included a continental breakfast and a networking session.

A roundtable discussion regarding: “Accelerating Growth through Outsourcing and Offshoring"  was led by Rob Teplansky of Expense Management Solutions, Inc with guest speakers Matthew Marx, Technology Director at Massachusetts Pension Reserves Investment Management Board (PRIM), and Karl Boone, Consultant from PA Consulting Group.  Following is a snapshot of the presentation that was provided:

For many financial institutions organic growth is their top priority.  They want to build internal capabilities to grow revenue and market share.  But how do they quickly develop these capabilities while minimizing cost increases? 

Today, many financial institutions are outsourcing and offshoring with an eye to:  maintain flexible cost structures; create scalable capabilities that respond to changing business dynamics; offer their internal staff mobility and growth opportunities while backfilling; audition new partners and staff; and externalize routine and administrative activities.

This discussion covered: How leading financial institutions today are using these management approaches to have positive impact on their business; how they handle the myriad challenges with security, privacy, management control, and still deliver value; how they deal with the legacy of billions of dollars worth of outsourcing contracts that are approaching renewal; and much more!

 Meeting Held: May 10, 2007

Chairman Summary:

The Boston Chapter of IAOP held its most recent meeting May 10, 2007. Sun Microsystems hosted the meeting at their offices in Burlington, Massachusetts, generously providing refreshments for all attendees.

Chapter Chair, Robert Teplansky of Expense Management Solutions, provided an overview of IAOP and the Boston Chapter before introducing the main program, “Russia and Eastern Europe: Multisourcing at Work.”The panel represented five different companies with expertise in providing outsourced application and software development in Eastern Europe. The presentation focused on the education, infrastructure, talent, and pricing advantages that may be found for companies interested in outsourcing application and software developing to Eastern Europe, with a specific focus on Russia, Belarus and Ukraine. The panelists discussed the particular business scenarios where Eastern Europe may provide benefits that are more difficult to find in other geographic regions. They also addressed particular business scenarios where Eastern Europe may not provide specific added benefits vs. other geographic regions. A very interactive question and answer session followed their prepared comments. Following the program, attendees continued their discussions during a networking reception hosted by Sun Microsystems.

Previous Meeting – March 29, 2007

The prior meeting of the IAOP Boston Chapter was held on Thursday, March 29 and was chaired by Robert Teplansky, Director, Expense Management Solutions, and hosted by MITRE Corporation at their offices - 202 Burlington Road, Bedford, MA. 

Patrick Sullivan of DeCava Consulting, and Raymond F. Leavitt, Director, Corporate Security and Administration, MITRE Corporation, presented a compelling case study - the story of MITRE Corporation’s journey from a dysfunctional vendor relationship to outsourcing partner.

Networking followed the educational portion of the meeting.

IAOP Members: Click Here and login to download past meeting presentations