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CONFERENCE AT-A-GLANCE
Sunday, February 15, 2009 3:30 – 5:30 pm Certified Outsourcing Professional (COP) Preparation Class 3:30 – 6:30 pm Certified Outsourcing Professional (COP) Advanced Intensive (COPs only) 5:30 – 6:30 pm Early Registration Champagne Welcome 7:00 – 9:00 pm Speakers Reception
Monday, February 16, 2009 9:00 am Conference Registration Begins 9:30 – 11:30 am Customer-Only Networking Event – facilitated by Kurt Kohorst, COP, Vice President, Liberty Mutual Insurance 11:30 – 12:30 pm IAOP Global Chapter Network Showcase & Luncheon 1:00 – 1:30 pm Welcome and Opening Comments - Michael F. Corbett, Chairman, IAOP 1:30 – 2:30 pm Globalization and the New “Flat” World - Ambassador R. Nicholas Burns, former Undersecretary of State for Political Affairs 2:30 – 3:00 pm Introduction to the Management Science of Outsourcing - Jagdish R. Dalal, COP, Managing Director, Thought Leadership, IAOP 3:00 – 3:20 pm Refreshment Break 3:30 – 4:20 pm Educational Track Sessions - Round 1 | The Management Profession of Outsourcing | The Management Science of Outsourcing | Strategies for Tomorrow’s Success | Customer Experiences | Provider Experiences |
4:30 – 5:20 pm Educational Track Sessions - Round 2
| The Management Profession of Outsourcing | The Management Science of Outsourcing | Corporate Social Investment Through Outsourcing | Strategies for Tomorrow’s Success | Provider Experiences |
5:30 – 7:00 pm Welcome Reception in the Global Services Mall – La Costa Conference Center –
hosted by HOV Services
Tuesday, February 17, 2009 7:30 – 8:45 am Continental Breakfast in the Global Services Mall – La Costa Conference Center 9:00 – 10:00 am A Blueprint for Attracting Talent - Jill Smart, Chief Human Resources Officer, Accenture 10:00 – 10:45 am Today’s Economic Turmoil Will Recede, Then What?: A Customer Panel – Faisal Yousuf, Principal, Booz & Company - Moderator 10:45 – 11:10 am Refreshment Break 11:20 – 12:10 pm Educational Track Sessions – Round 3 | The Management Profession of Outsourcing | The Management Science of Outsourcing | Strategies for Tomorrow’s Success | Customer Experiences | Provider Experiences |
12:15 – 1:45 pm Outsourcing Hall of Fame and IAOP Member of the Year Awards Luncheon –
La Costa Del Sol Ballroom
1:50 – 2:40 pm Educational Track Sessions – Round 4 | The Management Profession of Outsourcing | The Management Science of Outsourcing | Strategies for Tomorrow’s Success | Customer Experiences | Provider Experiences |
2:50 – 3:40 pm Educational Track Sessions – Round 5
| The Management Profession of Outsourcing | The Management Science of Outsourcing | Corporate Social Investment Through Outsourcing | Customer Experiences | Provider Experiences |
3:50 – 4:40 pm Educational Track Sessions – Round 6
| Corporate Social Investment Through Outsourcing | Strategies for Tomorrow’s Success | Customer Experiences | Provider Experiences |
5:00 – 6:30 pm Cocktail Reception in the Global Services Mall – La Costa Conference Center –
hosted by Accenture
Wednesday, February 18, 2009 8:00 – 9:00 am Continental Breakfast 9:00 – 9:50 am The Nike Story - Nelson Farris, Director of Corporate Education, Nike 9:50 – 10:40 am A New Playbook For a New World: An Executive Panel – Jagdish R. Dalal, COP, Managing Director, Thought Leadership, IAOP – Moderator 10:40 – 11:00 am Refreshment Break 11:00 – 11:50 am Help Me Help You: Using Co-Creation to Generate Outsourcing Value – Danny Ertel, COP, Partner, Vantage Partners 11:50 – 12:00 pm Closing Comments - Michael F. Corbett, Chairman, IAOP 12:00 – 1:30 pm “It’s a Wrap” Networking Luncheon 1:30 – 3:30 pm Certified Outsourcing Professional (COP) Preparation Class 1:30 – 5:00 pm Certified Outsourcing Professional (COP) Accelerated Application/Test Preparation Workshop
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