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Helping Services Firms Get Better At What They Do

Helping Services Firms Get Better At What They Do 

Sales & Marketing Chapter Chair

Sales & Marketing Chapter Chair 



 



 

Insigma

Insigma 

Xceed

Xceed 




 •  Venue  •  



Monday, September 8, 2008

7:00 – 9:00 pm       Welcome Cocktail Reception for Speakers and Attendees – Avenue Ballroom

Tuesday, September 9, 2008

7:00 – 8:30 am       Registration and Continental Breakfast – 7th Floor Salon I Foyer

8:30 – 9:00 am       Welcome and Opening Comments: Grand Ballroom I

                                Danny Ertel, Partner, Vantage Partners and Chair, IAOP Governance Chapter
9:00 – 9:45 am       Plenary Session I  - Grand Ballroom I

                                Customer Panel: "If we had only known when..."  –

                                moderated by Danny Ertel

9:45 – 10:15 am     Networking Refreshment Break – 7th Floor Foyer

10:15 – 11:15 am   Educational Track Sessions - Round 1

11:15 – 11:30 am   Refreshment Break -  6th Floor North Foyer

11:30 – 12:30 pm   Educational Track Sessions – Round 2

12:30 – 2:00 pm     Networking Luncheon – 7th Floor Salon II              

2:15 – 3:15 pm       Educational Track Sessions – Round 3

3:15 – 3:30 pm       Refreshment Break  6th Floor North Foyer

3:30 – 4:30 pm       Plenary Session II  - Grand Ballroom I 

                                The Role of Internal Audit in the Outsourcing Governance Process  

                                Krishnan Ethirajan, Director, PricewaterhouseCoopers and

                                Bradford Newton, Director, PricewaterhouseCoopers

4:30 – 5:30 pm       Educational Track Sessions – Round 4

5:30 – 6:00 pm       Closing comments:   - Grand Ballroom I

                                Michael F. Corbett, Chairman, IAOP

                                with introduction of Neil S. Hirshman, Chair, IAOP Chicago Chapter

6:00 - 7:00 pm        Closing Cocktail Reception 

                                hosted by IAOP’s Chicago Chapter -  Avenue Ballroom




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