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The 2008 IAOP Governance Forum | Outsourcing Leadership Series
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Buzz Contact Centre Solutions

Buzz Contact Centre Solutions 

by Michael F. Corbett

by Michael F. Corbett 

Outsource Partners International

Outsource Partners International 

The Box That's Revolutionizing Remote Support

The Box That's Revolutionizing Remote Support 

Global Human Capital Chair

Global Human Capital Chair 




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The 2008 European Outsourcing Summit

16-17 October 2008 | Barcelona, Spain

CONFERENCE AT-A-GLANCE

Wednesday, 15 October 2008

08:30 – 17:00          Outsourcing Governance Workshop

17:00 – 18:30          COP Preparation Class

19:00 – 21:00          Cocktail Reception for Speakers and Attendees

Thursday, 16 October 2008

08:30 – 09:30          Registration and Breakfast

09:30 – 10:15          Welcome and Opening Remarks – Michael F. Corbett, Chairman IAOP  

10:15 – 11:00          Keynote Session – The Global and European Landscape for Outsourcing and Shared Services –  TBD

11:00 – 11:30          Refreshment Break in the Exhibit Area

11:30 – 12:30          Concurrent Educational Sessions — Round 1

European Outsourcing: A 360° Viewpoint

European Outsourcing: Strategy and Implementation

Outsourcing Services EMEA:  Industry Trends, Market Dynamics and User Options

The Commercial Paradigm

Building a Successful Relationship Between Customer and Provider:  What it Takes

Setting up a Strategic Outsourcing Office to Architect and Implement a Global Operating Model


12:30 – 14:15          Networking Luncheon

14:15 – 15:10          Keynote Session – Offshoring Service Activities in the US and European Union - Arie Lewin and Jeff Russell, Duke University, Fuqua School of Business; Joan Enric Ricart – IESE Business School, University of Navarro

15:10 – 15:30          Refreshment Break in the Exhibit Area                           

15:30 – 16:30          Concurrent Educational Sessions – Round 2

European Outsourcing: A 360° Viewpoint

European Outsourcing: Strategy and Implementation

IBM’s Perspective in the European Market

The Insiders’ View of the European HR Outsourcing Industry

Best of Breed Outsourcing Strategy - Integrated People, Processes and Tools: Dynea, a case study

How Can Outsourcing Work for Your Company?


16:30 – 17:30          Concurrent Educational Sessions – Round 3

European Outsourcing: A 360° Viewpoint

European Outsourcing: Strategy and Implementation

Outsourcing Destinations for European Companies Focus on two important key decision drivers: Multilingualism and Culture affinity

China:  The Emerging Dragon - a China Service Provider Roundtable

Capgemini Case Study

How the retained organization proves its worth


17:30 – 18:30          Cocktail Reception in the Exhibit Area

19:00 – 23:00          Gala Dinner and Wine Tour at the Codorniu Winery – hosted by IAOP Spain Chapter – Quint Wellington Redwood

Friday, 17 October 2008

08:30 – 09:30          Breakfast

09:30 – 10:15          Keynote Session – Globalization from a European Perspective – Atul Vashistha, CEO, neoGroup and Chairman, neoIT

10:15 – 11:15          Keynote Session – Conflicting, Confusing, and Costly – Global Sourcing Means Global Regulations: A Panel Discussion – moderated by Pierre-Andre Dubois, Partner, Kirkland & Ellis International

11:15 – 11:30          Refreshment Break in the Exhibit Area  

11:30 – 12:30          Keynote Session – Real Estate and Facility Services – The Enduring Building Blocks of a Flat World: A Panel Discussion moderated by Jagdish R. Dalal, Managing Director Thought Leadership, IAOP

12:30 – 14:00          Networking Luncheon  

14:00 – 15:00          Concurrent Educational Sessions – Round 4

European Outsourcing: A 360° Viewpoint

European Outsourcing: Strategy and Implementation

Managing Outsourcing for Sustainable Value-Addressing the Missing Pieces of the Puzzle

Value for Money Delivery in Outsourcing

Governance in European Deals: Managing Complexity

Shared Services vs Outsourcing: It's an "And" not an "Or"


15:00 – 16:00          Outsourcing Professionals – Europe's Next Frontier In Outsourcing: A Panel                                      Discussion – Moderated by Michael F. Corbett, Chairman, IAOP

16:00 – 16:30          Closing Comments: Jagdish R. Dalal, Managing Director Thought Leadership, IAOP

17:00 – 19:00          IAOP Board Dinner Meeting – Strategic Advisory Board, European Advisory Board, Asia-                                  Pacific Advisory Board

Saturday, 18 October 2008

9:00 – 13:00            Optional Networking Event – Tour of Barcelona




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Outsourcing Professionals
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Fax: +1.845.452.6988
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