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450+ outsourcing professionals from around the world participated in
The 2009 Outsourcing World Summit® and learned how outsourcing can help create change, enable growth and add value in their organizations.

The International Association of Outsourcing Professionals (IAOP) in association with FORTUNE® Custom Projects presents the 13th edition of its world-renowned conference series – The Outsourcing World Summit February 15-17, 2010 at Disney’s Yacht & Beach Club Convention Center in Lake Buena Vista, Florida.

This event is designed for outsourcing executives from across the industry and around the world who are seeking the very latest insights and ideas.   Educational sessions deliver specific actionable solutions to current challenges faced by experienced professionals. Case studies feature actual experiences and the lessons learned, feature new ideas, approaches and opportunities.   

The theme couldn’t be more timely: Using Outsourcing to Emerge as a Leader in the New Global Economy. With the current recession appearing to ease, the question now facing most businesses is how best to position themselves for the growth to come. For those of us in the outsourcing industry, that answer will naturally lead to new challenges and new opportunities. We’ll be expected to innovate new services and business models that can flexibly adapt to whatever the ‘‘new normal” turns out to be. Operations will continue to become more global, more connected and more fluid. Customer-side organizations will demand greater value at lower costs, while the top providers will seek to powerfully leverage what they’re good at today into tomorrow’s solutions. Outsourcing also will be called on to step up to its role as a leader of corporate social responsibility on a truly global scale.

"I very much enjoyed The 2009 Outsourcing World Summit! Best professional conference I have ever attended! (and I have been to quite a few in my lifetime). Especially enjoyed the Hall of Fame Luncheon."

–Kelly Sawyer, COP, Teleflex Medical

"I always walk away feeling rejuvenated to tackle tough business issues after spending time with others facing similar challenges".

–Kurt Kohorst, COP, Vice President, Liberty Mutual Insurance

SIX EDUCATIONAL TRACKS DIVE DEEP INTO TODAY’S MOST PRESSING ISSUES

1. New Strategies for A New Global Economy

Sessions in this track will focus on emerging approaches for using outsourcing to succeed in the new global economy. It will showcase the most innovative studies and groundbreaking ideas coming into the field from across the industry and around the world. It will cover the new options being explored and how to get them up and running today.

2. Customer Experiences: Preparing for the New Normal

This track showcases actual customer experiences and demonstrates best practices in implementing all the forms of outsourcing (onshore, offshore, captive centers, etc.). Sessions in this track will dig deep into specific customer implementations within various industries and functions, as well as in an ever-expanding number of locations around the globe.

3. Provider Experiences: Meeting the Value Challenge
 

This track focuses on experiences, issues and solutions of special interest to outsourcing professionals involved in providing outsourcing solutions to clients. Sessions in this track will explore the challenges service providers face in building and delivering services in this highly competitive industry: in growing their businesses; attracting and retaining talent; achieving continuous improvement; and many other key aspects of their operations.

4. The Management Profession of Outsourcing: Becoming a Strategic Business Partner

As a profession, outsourcing is today the chosen career path for hundreds of thousands of individuals all around the world. This track explores issues of specific interest to these professionals in building and advancing their careers and increasing their value to their organizations. Sessions in this track will focus on topics such as career planning and progression; skill development; certification; salary and compensation; changing roles between customer, provider and advisor; and other topics of direct, practical impact. Latest findings from IAOP’s groundbreaking Career Mapping Initiative will be shared.

5. The Management Science of Outsourcing: Proving Results

As a new management science, outsourcing has several sub-disciplines that form the basis for its successful application to business. Sessions in this track will look at these disciplines, tools and processes and explore them through presentations, panel discussions and research findings. This track asks and answers the question, “If I could change the world of outsourcing, what would I do?”

6. Socially Responsible Outsourcing: Doing Well by Doing Good

There is no denying that as powerful a management tool as outsourcing is, its brand image is decidedly negative. In spite of the value outsourcing creates every day, it is equated in the public and even many employees’, managers’, and shareholders’ minds with job loss, poor quality and lax security. How can outsourcing professionals overcome this? By arming themselves and others with the facts, by sharing a vision of enhanced excellence and quality through outsourcing and by making socially responsible outsourcing a priority in everything they do. Sessions in this track will address these topics head on.

“The Outsourcing World Summit is always an outstanding place to learn about what is happening in our industry.  The content of the presentations is great and the opportunities to see and speak with outsourcing professionals -- new and experienced -- is unmatched”.  –Danny Ertel, COP, Partner, Vantage Partners, LLC

Register today! The one thing none of us can afford to do in today’s environment is to stop investing in ourselves and in learning how to make our companies reach their full potential.

”The Outsourcing World Summit is a one of kind annual event that helps validate a whole years worth of planning and execution against peer experiences. The event brings together some of the best in the sourcing business from provider, user and advisor communities, across industry verticals thereby offering a unique opportunity to share best practices that transcend traditional benchmarks and playbooks”. –Ashish Malhotra, Citi Markets & Banking Technology

 Who Attends?

Accenture, ACS, Air Canada, Allstate Insurance Company, American Express, Avery Dennison, Best Buy Company, Bleum Inc., Booz & Company, Carnegie Mellon University, Colliers International, Covidien, Eclipsys Corporation, Edward Jones, Enlace Operativo, Everest Group, Fasken Martineau, GMAC Financial Services, Hexaware Technologies, HOV Services, Humana, IBM, Infosys, Invest Chile – CORFO, Invest in Bogota, Johnson & Johnson Consumer Group, Kelly OCG, KeyBank, Kimberly - Clark Corporation, Kirkland & Ellis, KPMG LLP, Kraft Foods, LawScribe Inc., Liberty Mutual Insurance, McKesson Corporation, MDeC, MetLife Insurance, Microsoft Corporation, Nair & Co, NCO Group, Neusoft, Nike Inc., Novartis Pharmaceuticals, Océ Business Services, Orange Business Services, Pepsi Co., Perot Systems, Pfizer, Pitney Bowes, Pratt and Whitney, PricewaterhouseCoopers, Procter & Gamble, Siemens Medical Corporation, Sitel, SNC-Lavalin Profac Inc., State Farm Insurance, Sun Microsystems, Sutherland Global Services, Symantec, Inc., TeleTech, The Boeing Company, USAA, Vodafone, Washington Gas, Wellpoint, Whirlpool Corporation, WNS, Xceed, Xerox Corporation

Click here to see who attended The 2009 Outsourcing World Summit.

Even during these uncertain times, executives travel across the globe to attend: Australia, Belgium, Brazil, Canada, Chile, China, Colombia, Colombia, Egypt, El Salvador, France, Germany, India, Ireland, Japan, Malaysia, Mexico, Netherlands, Nicaragua, Nigeria, Philippines, Poland, Russian Federation, Singapore, South Africa, Spain, Sri Lanka, Sweden, United Arab Emirates, United Kingdom, Uruguay.

Who speaks?

Summit speakers are drawn from both within and outside the field of outsourcing. Global business leaders have included John Sculley, former CEO Apple Computers, Gary Wendt, former president, chairman and CEO of GE Capital Services, and Fred Brown, past chair, the American Hospital Association. Robert Reich, former U.S. Secretary of Labor, and vice presidential nominee Jack Kemp have addressed Summit delegates.  Executives from General Motors, Microsoft, Northwest Airlines, United Technologies and many other global firms have shared their business experiences. And, leading advisors from Booz Allen Hamilton, McKinsey & Co., neoIT, PricewaterhouseCoopers, Simmons & Simmons and others have shared the insights and advice they are giving their customers.

Click here to view The 2009 Summit® program.

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