Canada Chapter Chair
Global Human Capital Chair
Dallas Chapter Chair
Outsource to the Secure Source
Realizing Value
Cincinnati Chapter Co-Chair
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| The Outsourcing Hall of Fame
The Outsourcing Hall of Fame is one of the most prestigious awards available to individuals working in the field of outsourcing. It is unique in that it recognizes these individuals not only for their contributions to the management practice and industry of outsourcing, but also for their contributions to society at-large. Inductees have demonstrated that unique quality of leadership that enables them to synthesize a new business model with the obligation to contribute to community-based economic development, support socially-directed investments, educate and provide development opportunities to all those impacted by our work.
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| The Hall of Fame Executive Corner
An interview of Hall of Fame inductees in the April 2009 issue of “Outsourcing Insights” is available to download here.
| | | The 2009 Award Recipients
The International Association of Outsourcing Professionals® (IAOP®) is pleased to announce that Oliver T. Bussmann, CIO, SAP AG and Michael S. Mensik, Partner, Baker & McKenzie LLP are 2009 inductees into The Outsourcing Hall of Fame. The recipients were selected by IAOP’s Advocacy & Outreach Committee, chaired by Atul Vashistha, CEO of neoIT, and were inducted into the Hall of Fame at IAOP’s European Outsourcing Summit, Copenhagen, Denmark, on Oct. 15, 2009. Previous recipients for 2009 were inducted into the Hall of Fame at IAOP’s annual conference, The Outsourcing World Summit®, on Feb. 17, 2009 and IAOP’s Asia-Pacific Outsourcing Summit on May 12, 2009. The ceremonies are produced in association with FORTUNE Custom Projects.
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| Oliver T. Bussmann Chief Information Officer SAP AG | 
| Michael S. Mensik Partner Baker & McKenzie LLC | |
Oliver T. Bussmann was appointed as the Chief Information Officer (CIO) of SAP AG in September 2009. A global expert in Information Technology, Bussmann excels at driving and managing transformational change initiatives across complex multinational enterprises. In leadership roles with IBM, Deutsche Bank, and Allianz (Insurance and Asset Management businesses), he has delivered millions of dollars in cost savings through leading-edge information strategies including outsourcing, shared services and service centralization. He is a recognized industry leader with a portfolio of major business process transformations that have delivered cost reductions, efficiency gains, agility and competitive advantage to leading global corporations.
As the regional CIO for Allianz Group in North America and Mexico from 2006-2009, Bussmann led four major business process transformations that significantly delivered cost savings with 30 percent improvement in efficiency. Ranging from an enterprise-wide shared services strategy to offshoring/outsourcing efforts and a less visible but equally strategic back-office streamlining, these initiatives positioned Allianz with the information infrastructure to compete in global markets today and tomorrow. The shared services strategy earned wide recognition throughout the industry as a pioneering best practice, as featured in a cover story in Insurance and Technology magazine.
In a prior role as Executive Vice President of Information Technology for Allianz Group, headquartered in Munich, he spearheaded IT strategy and operations for the $160 billion global enterprise. Most notably, he drove a groundbreaking IT benchmarking initiative, cutting costs by 25 percent, and launched the first company-wide purchasing organization for information technology. In this role, he first conceived the shared services strategy that he went on to lead and implement in North America.
Initially recruited to Allianz to manage IT for the company’s asset management division, Allianz Global Investors, Bussmann led a vigorous effort to strengthen essential IT platforms to speed and streamline global research, order routing and trading.
Before joining Allianz, he was Managing Director of IT for the Private Banking Group of Deutsche Bank in Frankfurt. In this truly global leadership role, he ensured that front- and back-office systems in the Group’s European, American and Asian operations were efficient and up-to-date. One of his most challenging assignments was launching the entire IT infrastructure for the bank’s expansion into France.
Beginning his career at IBM in Frankfurt, Bussmann earned rapid promotion to Manager of Retail Banking IT Solutions, at the age of 29. He earned an MBA from the University of Muenster, Germany, and completed the Global Program for Management Development through a combined program with the University of Michigan and the IESE International Graduate School in Barcelona, Spain.
Bussmann has been recognized as an influential leader in his profession and industry. He is an invited member of the BITS Advisory Council, a CEO-driven financial services industry consortium that comprises the largest financial institutions in the U.S.
A true global citizen, Bussmann has an international family, bilingual language fluency in English and German, and professional experience that spans the globe. He is comfortable in a wide range of cultures and geographies, having lived in the U.S. and Europe.
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Michael S. Mensik’s practice concentrates on information technology, sourcing and privacy. He counsels companies on how to structure, negotiate and manage their internal and external sourcing arrangements, from IT infrastructure to various business processes. He regularly advises information technology and e‑commerce companies on various aspects of their domestic and foreign operations, including intellectual property protection, data protection, anti-trust issues and tax planning. Mensik also has assisted numerous information technology and e-commerce companies establish their global operations, whether on the Web, indirectly through independent agents and distributors, or directly through branches or subsidiaries, and in forming domestic and foreign joint ventures and other strategic alliances.
Mensik has spoken at numerous conferences on outsourcing and offshoring, marketing and protecting software, computer and telecommunication products and services, as well as emerging issues related to the Internet and electronic commerce. His recent presentations include:
· Sourcing Strategies for a Challenging Economy, panelist for seminar hosted by Compass Management Consulting, Chicago, Illinois, June 22, 2009; · Liability and Indemnification Provisions in ICT Projects, segment of annual meeting of ITechLaw, Seattle, Washington, May 14, 2009; · The Extended Enterprise: Key Legal and Tax Issues in Global Sourcing, seminar hosted by the International Technology Law Association, Delhi, India, Feb. 19, 2009; · Earthwatch 2009: Current Legal Trends and Developments in Sourcing and Procurement, webinar panelist, on Feb. 17, 2009; and · The Company You Keep: How To Manage Compliance in the Globally Extended Enterprise, presentation at “Corporate Compliance in a Challenging Environment” event sponsored by Baker & McKenzie, Houston, Texas, on Feb. 5, 2009.
Mensik is the global co-coordinator of Baker & McKenzie's Global Information Technology/Communications Law practice. He is also the editor of the monthly “Legalbytes: Outsourcing Digest.” As an associate with Baker & McKenzie, he worked in the firm’s Madrid office in 1985. Ranked as a leading Technology and Outsourcing attorney by Chambers Global 2007, Mensik is described by that publication as “erudite and popular.” According to clients, “he is an expert in a variety of topics and knows the best person in every office around the world for your situation. People listen to him.”
Mensik was born in Buenos Aires, Argentina, and resided in Rio de Janeiro, Brazil, until 1964. He attended Stanford University (B.A., Economics, with distinction, 1976) and the University of California at Berkeley, Boalt Hall (J.D. and M.A., Economics, 1980). While a student, Mensik attended Pontificia Universidad Católica del Perứ in Lima, Peru. He is admitted to practice law in Illinois.
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Dr. Liu Jiren
Chairman and CEO Neusoft Corporation | 
| Yang Berhormat Senator Tan Sri Amirsham A. Aziz former President and CEO Maybank | |
Dr. Liu Jiren is the founder and now Chairman & CEO of Neusoft Corporation, also a professor with the Northeastern University China (NEU). He also holds the positions of Vice-president of the NEU, Vice-chairman with China Software Industry Association (CSIA), and a standing member of Chinese Association of Automation (CAA).
Under the leadership of Dr. Liu Jiren, Neusoft has become a leading IT solutions & services provider in China with a total of more than 15,000 employees, offering a rich portfolio of businesses, including software products & platforms, industry solutions, product engineering solutions, and services. Neusoft has maintained an annual growth of 30% over the past 18 years, with leading market shares in telecom, electric power, social security, finance, healthcare, transportation, manufacturing and e-government in Chinese market. Also, with more than 50 customers and partners from Japan, USA, Finland, the Netherlands, Germany and etc., Neusoft is currently the largest offshore software and service outsourcing provider in China.
Due to his outstanding achievements, Dr. Liu has been crowned with numerous honors and awards, inclusive of National Award for Excellence in Science & Technology, China Best Business Leader and Asia Innovator of the Year at the 6th CNBC Asia Business Leaders Awards.
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On March 18, 2008, Amirsham was appointed as Minister in the Prime Minister's Department in charge of the Economic Planning Unit (EPU) and the Department of Statistics (DOS). He served in this position until April 9, 2009.
Prior to this appointment, Amirsham A Aziz was the President and CEO of Maybank. He joined the Maybank Group in 1977 and served in various posts within the group.
Prior to joining Maybank, he served with Hanafiah Raslan Mohamad, a Public Accountant firm for a period of four years.
In June 1985, he was seconded from Maybank to Asiavest Merchant Bankers (M) Berhad as Chief Executive / Director for six months with the responsibility for the reconstruction of the Merchant Bank.
Amirsham served on the Board of a number of Maybank Group subsidiaries. He also served as Chairman and/or held Directorships in various leading public and private organizations. These organizations include Malaysian Electronic Payment System (1997) Sdn. Bhd, Cagamas Berhad, Permodalan Usahawan Nasional Bhd, AFC Merchant Bank, AFC Holdings Sdn Bhd, ASEAN Supreme Fund Ltd and the Asian Pacific Bankers Club.
He was a member of the Advisory Panel to Bank Negara Malaysia, Advisory Board of the Pacific Rim Bankers Program, Investment Panel of Kumpulan Wang Amanah Pencen and the Employees Provident Fund as well as Council Member of the Association of Banks in Malaysia. In addition to these, he was the Vice Chairman of the Institute of Banks Malaysia.
Amirsham obtained his Bachelor of Economics (Honours) degree from the University of Malaya and is a certified Public Accountant.
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Lynn Blodgett
President & CEO ACS |
Marty Chuck
Founder,The CXOs LLC and former CIO of Electronic Arts, Inc. & Agilent Technologies | 
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Lynn Blodgett was appointed president and chief executive officer of ACS in November 2006.
Blodgett is a member of the ACS board of directors and has been a key contributor to ACS' executive team for more than 10 years, during which time he was instrumental in building a leading business process outsourcing (BPO) and information technology (IT) services company with $5 billion of annual revenue and 58,000 people worldwide.
Prior to his appointment as president and CEO, he served as executive vice president and COO, and was responsible for the company's broad-based BPO and IT operations and solutions for commercial and government markets.
Blodgett is a pioneer in the BPO market. In 1985, he and his brother co-founded Unibase, a data entry company acquired by ACS in 1996. The acquisition expanded ACS' capabilities in the relatively new BPO services arena. ACS created a service segment dedicated to delivering superior BPO solutions, and today this business unit is core to ACS' complete BPO service offerings and to the overall Commercial Solutions group. ACS has consistently grown and now delivers comprehensive BPO and IT solutions to all major industries and supports client operations in 100 countries.
Blodgett attended Brigham Young University and Utah Technical College.
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Marty Chuck is a business-savvy executive with 24 years of global experience in multiple high technology markets. He is a valued and trusted executive with broad business leadership expertise, and is an award-winning transformation leader. He has an impressive record of building high-performance teams and delivering measurable results. In the past four years, nine members of his staff have been elevated to enterprise CIOs.
Chuck is a founding partner and managing director of The CXOs -— experienced CIOs and CTOs from startup and Fortune 500 companies who can make an immediate and measurable impact on a business.
He most recently was senior vice president and chief information officer (CIO) of Electronic Arts (EA), where he provided technology solutions for EA’s businesses worldwide. During his tenure, information technology (IT) services were dramatically improved -- enabling massive growth in downloadable content, new online gaming platforms, expanded e-commerce, peak-season shipping and expansion in Asia. He led the consolidation of many decentralized IT organizations at EA into a single global organization and initiated an IT transformation that yielded measurable improvements in capabilities and costs.
Previously, as vice president and CIO at Agilent Technologies, Chuck provided the strategic and functional direction for all aspects of the company's worldwide IT environment, which supported approximately 39,000 employees and served customers in more than 120 countries worldwide. Responsibilities included leading Agilent's IT operational services, enterprise-wide information infrastructure, customer-oriented eBusiness solutions, IT architecture, and the planning and management of IT resources that enabled Agilent businesses to take full advantage of technology.
Chuck’s leadership and strategic vision were instrumental in driving a large-scale transformation of the Agilent IT organization. By consolidating a large number of independent IT operating groups into a single worldwide IT function, he drove operational costs down by 23 percent in 18 months, freeing up resources for investments in new state-of-the-art systems for Agilent. This effort earned him and the Agilent IT organization the prestigious Computerworld 21st Century Achievement Award in 2002. He also was named a Premiere 100 IT leader by Computerworld in 2003.
Before joining Agilent, Chuck was with the Hewlett-Packard Company in a variety of positions including business CIO for the Test and Measurement Organization. He was a member of the board of directors of ServGate Technologies and a Customer Advisory Board member of HP.
Marty Chuck received a bachelor's degree in computer science from California State University, Chico, and attended the Executive Development Program at Kellogg Graduate School of Management at Northwestern University.
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| In honor of the late Peter F. Drucker Award accepted by Rick Wartzman Director, The Drucker Institute at Claremont Graduate University On behalf of the Drucker family | |
Peter Ferdinand Drucker was a writer, management consultant and self-described “social ecologist” — someone who observes and analyzes the way humans organize themselves and interact, just as an ecologist examines the biological world. Widely considered “the father of modern management,” Drucker’s 39 books and countless scholarly and popular articles explored how humans are organized across all sectors of society — in business, government and the nonprofit world. His writings predicted many of the major developments of the late 20th century, including privatization and decentralization; the rise of Japan to economic world power; the decisive importance of marketing; and the emergence of an information society with its necessity of lifelong learning. In 1959, Drucker coined the term “knowledge worker.”
Born in Vienna, Austria, in 1909, Drucker moved to Hamburg, Germany, as a young man, first working as an apprentice at a cotton trading company, then as a journalist. He moved to Frankfurt, where he earned a doctorate in international law and public law in 1931. Among his early influences was the Austrian economist Joseph Schumpeter, a friend of his father’s, who impressed upon Drucker the importance of innovation and entrepreneurship. Drucker also was influenced, in a much different way, by John Maynard Keynes, whom he heard lecture in 1934 in Cambridge. “I suddenly realized that Keynes and all the brilliant economic students in the room were interested in the behavior of commodities,” Drucker wrote, “while I was interested in the behavior of people.” Indeed, over the next 70 years, Drucker’s writings would be marked by a clear focus on relationships among human beings, as opposed to the crunching of numbers. His books were filled with lessons on how organizations can bring out the best in people, and how workers can find a sense of community and dignity in a modern society organized around large institutions.
Drucker fled the Nazis, who burned and banned some of his earliest writings, and moved to London in 1933. His first major book, The End of Economic Man, explored the rise of fascism in Europe. Published in 1939, it was praised by Winston Churchill, who made it required reading for every graduate of the British Officer’s Candidate School.
Drucker moved to the U.S., where he taught at Bennington College from 1942 to 1949 and at New York University as a professor of management from 1950 to 1971. Drucker came to California in 1971, where he developed one of the country’s first executive MBA programs for working professionals at Claremont Graduate University (then known as Claremont Graduate School). From 1971 to his death he was the Clarke Professor of Social Science and Management at CGU. The university’s management school was named the Peter F. Drucker Graduate School of Management (now known as the Peter F. Drucker and Masatoshi Ito Graduate School of Management) in his honor in 1987. He taught his last class in the spring of 2002.
Drucker’s career took off in 1942, when his initial writings on politics and society won him access to the internal workings of General Motors, then one of the largest and most successful companies in the world. The resulting book was the landmark Concept of the Corporation. Through the decades, Drucker would write numerous other works that also came to be considered classics, including The Practice of Management (1954), The Effective Executive (1967), Management: Tasks, Responsibilities, Practices (1973) and Innovation and Entrepreneurship (1985).
Drucker’s books have been translated into more than 30 languages. Two are novels, one an autobiography. He contributed to a book on Japanese painting, a topic on which he was considered an expert, and made eight series of educational films on management. He also penned a regular column in The Wall Street Journal for 20 years and contributed frequently to the Harvard Business Review, The Atlantic, and The Economist. His last major book, Management Challenges for the 21st Century, was published in 1999, when Drucker was 90 years old. During his long consulting career, Drucker worked with many major corporations, including General Electric, Coca-Cola, Citicorp, IBM and Intel. He consulted with notable business leaders such as GE’s Jack Welch; Procter & Gamble’s A.G. Lafley; Intel’s Andy Grove; Shoichiro Toyoda, the honorary chairman of Toyota Motor Corp.; and Masatoshi Ito, the honorary chairman of the Ito-Yokado Group, the second largest retailing organization in the world. But Drucker’s insights extended far beyond business. He served as a consultant for various government agencies in the U.S., Canada and Japan. And, most notably, he worked with various non-profit organizations to help them become successful, often consulting pro bono. Among the many social-sector groups he advised were the Salvation Army, the Girl Scouts, C.A.R.E., the American Red Cross, the United Farm Workers and the Navajo Indian Tribal Council. He even advised the Cleveland Indians.
Drucker was awarded the Presidential Medal of Freedom, the nation’s highest civilian honor, in 2002. He held 25 honorary doctorates from American, Belgian, Czech, English, Spanish and Swiss universities. Drucker continued to write regularly, as well as to act as a consultant to businesses and non-profit organizations, until shortly before his death. He passed away on November 11, 2005, in Claremont, Calif., of natural causes, just eight days shy of his 96th birthday. He is survived by his wife, Doris, four children and six grandchildren.
Rick Wartzman is the director of The DruckerInstitute at Claremont Graduate University. By advancing the ideas and ideals ofthe late Peter F. Drucker, the Institute seeks to stimulate effective management and ethical leadership across all sectors of society.
| | The 2008 Award Recipients
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| N.R. Narayana Murthy Founder, Chairman of the Board & Chief Mentor Infosys | 
| Nandan M. Nilekani
Co-Founder & Co-Chairman of the Board Infosys | |
Mr. N. R. Narayana Murthy is co-(?)chairman of the board and chief mentor of Infosys Technologies Limited. He founded Infosys in 1981 along with six other software professionals and served as the CEO for 21 years before handing over the reins of the company to co-founder Nandan M. Nilekani in March 2002. Under his leadership, Infosys was listed on NASDAQ in 1999. He served as the executive chairman of the board and chief mentor from 2002 to 2006.
Mr. Murthy articulated, designed and implemented the Global Delivery Model, which has become the foundation for the success of IT services outsourcing from India. He also has led key corporate governance initiatives in India.
Mr. Murthy is an IT advisor to several Asian countries. He serves as an independent director on the boards of numerous global companies including Unilever, London and DBS Bank, Singapore. He is also a member of the advisory boards and councils of many educational institutions including Wharton, Cornell, INSEAD, Stanford, Tokyo University, SMU – Singapore, the Indian Institute of Information Technology – Bangalore (IIIT-B) and ESSEC, Paris.
Mr. Murthy is the recipient of numerous awards and honors. The Economist ranked him eighth on its list of 15 most admired global leaders in 2005. He was ranked 28th among the world's most respected business leaders by The Financial Times in 2005. In 2004, TIME magazine identified him as one of 10 global leaders who are helping shape the future of technology. He was featured in BusinessWeek’s “The Stars of Asia” consecutively from 1998 to 2000. He was voted the “World Entrepreneur of the Year” by Ernst & Young in 2003 and as India's most powerful CEO for three consecutive years (2004 to 2006) by The Economic Times. He received the Ernst Weber Engineering Leadership medal from The Institute of Electrical and Electronics Engineers in 2007 for his pioneering role in the globalization of IT services. Mr. Murthy has been conferred Padma Vibhushan, the second highest civilian honor in India and the Officer of the Legion of Honour, the highest civilian distinction of the Government of France.
Mr. Murthy holds a B. E. (electrical) from the University of Mysore (1967) and M. Tech. (electrical) from the Indian Institute of Technology, Kanpur (1969). He has been conferred honorary doctorate degrees by leading universities around the world.
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Nandan M. Nilekani is the co-chairman of the board of directors of Infosys Technologies Limited. From March 2002 to June 22, 2007, he served as chief executive officer and managing director and has previously held the posts of president and chief operating officer (COO). He is one of the founders of Infosys and has served as a director on the company’s board since its inception in 1981.
In January 2006, Nilekani became one of the youngest entrepreneurs to join 20 global leaders on the prestigious World Economic Forum (WEF) Foundation Board. He was listed as one of the 100 most influential people in the world by TIME magazine in 2006.
Nilekani co-founded India’s National Association of Software and Service Companies (NASSCOM), as well as the Bangalore Chapter of The IndUS Entrepreneurs (TiE).
Nilekani has served on the board of Reuters as a non-executive member since January 2007, and is the vice chairman of The Conference Board, Inc., an international research and business membership organization. He is on the board of directors of the Peterson Institute for International Economics and is a member of the board of governors of the Indian Council for Research on International Economic Relations (ICRIER). He also is a member of the board of governors of the Indian Institute of Technology (IIT) Bombay and serves as the co-chairman of the IIT Bombay Heritage Fund.
In India, Nilekani is a member of the National Knowledge Commission and also part of the National Advisory Group on e-Governance. Additionally, he is a member of the review committee of the Jawaharlal Nehru National Urban Renewal Mission.
Nilekani has been involved in various initiatives of the central and state governments. He was the chairman of the Government of India’s IT Task Force for power and has served as a member of the subcommittee of the Securities and Exchange Board of India that dealt with issues related to Insider Trading, and as a member of the Reserve Bank of India’s Advisory Group on corporate governance.
Nilekani is the recipient of several awards, including Forbes Businessman of the Year in 2007. He, along with Infosys founder (and currently non-executive chairman) N. R. Narayana Murthy, received FORTUNE magazine’s Asia’s Businessmen of the Year 2003 award. He was named among the world’s most respected business leaders” in 2002 and 2003, according to a global survey by the Financial Times and PricewaterhouseCoopers. Financial Times was also awarded the Corporate Citizen of the Year award at the Asia Business Leader Awards (2004) organized by CNBC. In 2005, he was awarded the prestigious Joseph Schumpeter prize for innovative services in economy, economic sciences and politics.
In 2006, Nilekani was conferred the Padma Bhushan, one of the highest civilian honors awarded by the Government of India.
He received his bachelor’s degree in electrical engineering from the Indian Institute of Technology (IIT) Bombay, India in 1978.
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| Dennis McGuire Founder and Chairman Emeritus TPI | 
| Ralph J. Szygenda Group Vice President & Chief Information Officer GM | |
Dennis (“Denny”) McGuire, co-founded TPI in 1989 on the principle of providing objective expertise to Global 1000 corporations that seek to make sustained improvement in their operations. With more than 20 years of relevant industry experience, he has led the firm in its service offerings and international expansions, as well as the company’s substantial growth. In November of 2007, TPI was acquired by Information Services Group, (ISG). At that time, he became chairman emeritus and a significant investor in ISG.
Historically, TPI’s primary focus has been to assist clients with the evaluation, negotiation, implementation and management of sourcing related initiatives. More recently, TPI has developed expertise in a broad range of service delivery strategies and alternatives, to include offshore, shared services and multi-sourcing solutions. From inception, the firm has been the market leader, advising clients in sourcing transactions with a total contract value of more than more than US$260 billion. These transactions have been performed in every major country. In the past few years, the greatest growth has been in Europe, India and Asia-Pacific.
Throughout his career, McGuire has been a leader in the growth and evolution of the outsourcing industry. He is a frequent speaker at industry conferences, user events and service provider forums. He often is quoted in national and international business news, in industry publications and by equity analysts. He is the recipient of the 2003 Ernst & Young Houston Entrepreneur of the Year Award and the 2000 World Outsourcing Achievement Award.
He and his wife, Marty, are actively involved in a number of charities. They are on the boards of the Star of Hope Homeless Mission located in Houston, UMMEED, an organization in Mumbai, India, set up to help children with developmental disabilities, and Living Water International, a non-profit organization that provides clean water and medical attention in 21 countries.
Prior to starting TPI, McGuire’s other positions included director of administration for Andrews & Kurth, and as a senior manager for Andersen Consulting specializing in financial services. He graduated from Illinois State University in 1968 with a B.S. in mathematics and accounting. That was followed by three years as an officer in the Army Corps of Engineers. He is married with two daughters and four granddaughters.
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The 2007 Award Recipients
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Ron L. Kifer
Group Vice President and CIO Applied Materials | 
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Kevin Campbell
Group Chief Executive – Outsourcing
Accenture | |
As group vice president and CIO of Applied Materials, Ron Kifer has responsibility for Global Information Services strategy, planning, operations, infrastructure, and development. Mr. Kifer joined Applied Materials in May of 2006 with the charter to transform that organization’s IT capability to world class status.
Mr. Kifer has more than 30 years of IT leadership experience across a variety of industries. Before joining Applied, he held regional CIO responsibilities within DHL Express for Europe as well as multi-regional responsibility for the Rest of World (RoW) organization (U.S., Canada, Asia Pacific, Latin America and Emerging Markets). Prior to this, Mr. Kifer held executive IT leadership positions in software engineering, program management, and operations within the aerospace, financial services, insurance and transportation arenas.
Mr. Kifer earned a bachelor of science degree from the University of the State of New York and a master of arts in organizational management from the University of Phoenix. In addition, Mr. Kifer holds multiple professional certifications as a project management professional, prince 2 practitioner, and Stanford certified project manager. Mr. Kifer is an internationally recognized authority on project, program and portfolio management and frequent contributor to industry publications on IT methodology and best practices. He is a member of CIO Magazine’s editorial advisory board, the CIO Executive Council and Microsoft’s High Tech Customer Advisory Board.
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Kevin Campbell has ultimate responsibility for the development and delivery of the company’s application outsourcing, infrastructure outsourcing and business process outsourcing services and solutions. In this position he is responsible for growing Accenture’s outsourcing business through differentiated, innovative offerings that can be delivered through its global delivery network and for supporting Accenture’s operating groups in selling and executing outsourcing and other large, complex contracts.
Campbell has direct responsibility for Accenture's business process outsourcing (BPO) units, including Accenture Finance Solutions, Accenture Learning and Navitaire, among others, as well as the company’s operational excellence initiative to increase the measurability, repeatability and predictability of the BPO services Accenture provides to clients. He is a member of Accenture’s executive leadership team.
Campbell holds a bachelor of science degree from Boston College. He currently lives in Atlanta, where he is on the board of the Metropolis Theater, a local Atlanta theater focused on providing its audience with an unmatched theater experience by attracting international artists and scholars to work with American theatrical professionals.
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The 2006 Award Recipients
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| Filippo Passerini Global Services Officer and CIO Procter & Gamble | 
| Paul D. Spence CEO Outsourcing Services Capgemini | |
Under Filippo Passerini’s leadership, Procter & Gamble (P&G) streamlined its global business operations, saving the company hundreds of millions of dollars, while ensuring that every P&G employee continued to have the opportunity for personal and professional growth and development.
Filippo Passerini leads Procter & Gamble’s most innovative and expansive business unit, Global Business Services (GBS), and serves as head IT.
Established in 1999, GBS is a shared services organization providing key business support and solutions to 140,000 P&G employees and operations in 86 countries worldwide. Innovative in its structure, scope and philosophy, GBS already has saved the company more than 500 million dollars through shared services alone. Passerini expanded GBS to include P&G’s IT function. Under his leadership, IT has been re-organized, re-focused and renamed Information & Decision Solutions, with an aim to deliver even greater return to the business.
GBS has been recognized for three consecutive years as one of the 10 most admired shared services organizations and is considered best-in-class in the industry for its strategic partnerships. Passerini was recognized in 2005 as one of the world’s most admired shared service leaders.
A native of Rome, Italy, where he earned his doctorate in statistics & operating research, Passerini joined P&G in 1981 and has held a series of leadership positions in the U.K., Greece, Italy, the U.S., Latin America and Turkey before joining GBS in 2003, where he oversees more than 70 global business services and three key business partnerships.
Passerini attributes his business and personal style to a lesson learned while playing competitive chess as a teenager: “You can think and anticipate as much as you want, but you can only think so long, because the clock is ticking.”
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At Capgemini, Paul Spence has focused on winning the hearts and minds of employees who join the firm through outsourcing by making Capgemini a global leader in critical social issues such as human rights, the environment, labor rights, and the elimination of discrimination.
Paul Spence is a member of the group executive committee and CEO for Outsourcing Services. His responsibilities in this role entails participating in setting the strategic direction of the Capgemini Group and managing all the day-to-day activities for outsourcing, which is a 2.5 billion pound business with 20,000 employees and over 500 clients. Prior to this role, Paul was CEO for the European Outsourcing unit.
During his twenty-three years with Capgemini, Spence has directly served over one hundred clients. He specializes in corporate transformation enabled by technology and people.
Spence is a graduate of the Wharton School of Finance and Commerce at the University of Pennsylvania. He also has completed graduate courses in manufacturing operations at the Harvard Business School and the Advanced Management Program at Kellogg School of Business at Northwestern University.
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