The Outsourcing Standards Board (OSB)
Setting Industry-wide Standards for Excellence.

Through their commitment to advancing outsourcing’s professional standards, IAOP members distinguish themselves every day as preferred customers, providers, and advisors with whom to work.
 
IAOP’s standards program is led by the Outsourcing Standards Board -- a separate not-for-profit organization created by IAOP expressly for the purpose of developing and advancing industry-wide standards and certification programs. Members of the Board of Directors of the Outsourcing Standards Board (OSB) are: Michael F. Corbett, Chairman, IAOP; Peter Brudenall, Partner – Technology and Outsourcing, Simmons & Simmons; Robert Kane, Head of BPO, Mercator Dubai; Cindy Kearney, President and CEO of CJ Kearney, Inc., and formerly Vice President R&D Procurement, Johnson & Johnson PRD L.L.C.; and Atul Vashistha, CEO, neoIT.  At-large members vary over time and currently include: Pramod Bhasin, President & CEO, Genpact; Jagdish Dalal, Managing Director, Thought Leadership, IAOP; Chris Disher, former Vice President, Booz Allen Hamilton; Marianne Fulgenzi, Director, Pitney Bowes Management Services; Jean-Francois Poisson, Principal Director, SNC Lavalin; Rosalie May, Client Services Manager, BC Hydro; and Randy Vetter, Director, Hewlett-Packard Company.

Code of Ethics and Business Practice Standards for Outsourcing Professionals.

On September 6, 2005, the Outsourcing Standards Board released the Code of Ethics and Business Practice Standards for Outsourcing Professionals – a critical first-step in its program to enhance the professionalism of the individuals and organizations that work in the field of outsourcing.

By adopting this code and requiring agreement to it by all of its members, IAOP’s Professional Members can be counted on to:

1) Adhere to generally accepted business standards in all of their business dealings
2) Accurately communicate, as a customer, provider, or advisor, their and their organization’s experience and capabilities

3) Focus and evaluate their work based on measurable business outcomes achieved

4) Continuously enhance the profession and their professional skills through training and knowledge sharing

5) Be advocates for outsourcing as a management practice and as an industry, and

6) Proactively identify and resolve ethical and business practice issues if they occur

For a copy of the Code of Ethics and Business Practice Standards for Outsourcing Professionals click here.

Outsourcing Professional Standards.

Key to ensuring high-quality outsourcing outcomes is constantly improving the capabilities of the business and project leaders responsible for defining, implementing, and managing these highly-complex multi-company business relationships.

In October 2006, the Outsourcing Standards Board completed work on version 6.0 of the Outsourcing Professional Standards. These standards have been developed to ensure that individuals who receive the Certified Outsourcing Professional (COP) designation possess the capabilities required to design, implement, and manage outsourcing initiatives with a high probability of achieving the organization’s intended outcomes.

The standards are just one part of an integrated program to improve outsourcing outcomes.  They are based on the Outsourcing Professional Body of Knowledge (OPBOK) and form the basis for the Certified Outsourcing Professional Master Class

For a copy of the Outsourcing Professional Standards click here.

For more information on becoming a Certified Outsourcing Professional click here.